Terms of service

Last updated: October 19, 2026

These Terms of Service govern your access to and use of FamilyWall hardware, software, websites, companion applications, and cloud synchronization services. By creating an account, purchasing a Home Hub, or using our services, you agree to be bound by these terms and conditions.

FamilyWall Home Hub Warranty

We stand behind every FamilyWall Home Hub, which is why we offer both an Out of Box Warranty and a Limited Warranty for repairs or replacement when your product is defective due to a manufacturing issue.

Subject to the Limitations, Exclusions and Disclaimers hereof, FamilyWall & Co. (“FamilyWall”) warrants that the FamilyWall Home Hub (“Product”) purchased from FamilyWall or Cozi, Inc. will conform to the published specifications and be free from defects in material or workmanship for the respective warranty periods. FamilyWall is the warrantor responsible for covered repairs and replacements under the respective warranty periods. Cozi is the seller of Products. FamilyWall and Cozi do not warrant that the Product will meet the specific requirements of the end-user customer.

30-Day Satisfaction Guarantee

FamilyWall’s 30-Day Satisfaction Guarantee commences on the date the Product is delivered and extends for thirty (30) days. During this period, the customer may return the Product for any reason if the customer is not satisfied with it. The Product does not need to be defective or have experienced a failure to qualify for return under this Satisfaction Guarantee. Returns are subject to FamilyWall’s applicable return procedures and requirements. All Products and parts returned under this Satisfaction Guarantee will become the property of FamilyWall.

Limited Warranty

If the Product is defective in material or workmanship during the year following delivery of the Product (“Limited Warranty”), then FamilyWall, at its discretion, will repair or replace the Product. Defective Products and parts replaced under FamilyWall’s Limited Warranty will become property of FamilyWall. FamilyWall’s sole obligation is to supply (or pay for) all labor necessary to repair Products found to be defective within the warranty period and to repair or replace defective parts with new parts or, at the discretion of FamilyWall, serviceable used parts that are equivalent or superior in performance than a new part.

Warranty Service

To exercise a warranty, the purchaser must first contact FamilyWall’s Customer Support at homehubsupport.familywall.com or homehubsupport@familywall.com Each claim must include a statement that: (i) explains the problem; (ii) provides proof of date of purchase; (iii) provides proof of date of receipt; and (iv) provides the model and serial number of the Product. Cozi, Inc. order confirmations, receipts, invoices and delivery records are acceptable proof of purchase and delivery. The model and serial number may be provided separately and need not appear on the receipt or invoice.

Upon receipt of a warranty claim, FamilyWall will establish eligibility of the claim by verifying the date of purchase and the date the Product was delivered. When FamilyWall is unable to establish eligibility, FamilyWall may request the sales receipt or invoice showing the date of purchase of the Product, the Product’s serial number, and the delivery date to validate proof of purchase.

Once FamilyWall has validated eligibility for warranty service, the purchaser will be advised to return or deliver the defective Product in accordance with FamilyWall’s applicable return procedures and requirements. When returning Product to FamilyWall, the Return Merchandise Authorization is required and must be clearly displayed on the outside of the shipping package along with the provided return label. FamilyWall accepts no responsibility for damage that occurs in the shipping process. FamilyWall will return the repaired or replaced Product to the purchaser.

Any repair or replacement of Product or part thereof will not extend the applicable warranty period. Warranty on the workmanship of any repair or replacement shall be effective for the greater of (i) a period of ninety (90) days following the repair or replacement of that part or (ii) the remaining period of the Product Limited Warranty.

Limitations and Exclusions

FamilyWall shall have no obligation under either warranty when the Product has been damaged due to abuse, misuse, neglect, smoke exposure, accident, unusual physical or electrical stress, unauthorized modifications, tampering, alterations or service other than by FamilyWall or its authorized agents, causes other than from ordinary use or failure to properly use the Product in the manner(s) for which said Product as intended.

The warranties exclude Product cleaning, repair, or replacement of components due to cosmetic damage and damage as a result of normal wear. Each warranty also excludes repair or replacement of auxiliary item(s) and accessories.

Disclaimer of Warranties

The Limited Warranty disclosed above is the only express hardware warranty applicable to the Product. FamilyWall does not disclaim implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by applicable law, the duration of any implied warranties provided with the Purchase is limited to the one-year Limited Warranty period.

Limitation of Liability

Except for FamilyWall’s repair or replacement obligations under the 30-Day Satisfaction Guarantee and Limited Warranty, FamilyWall’s aggregate liability related to a HomeHub Warranty, whether in contract, tort, negligence, or otherwise, shall not exceed $100.00, to the extent permitted by applicable law. Under no circumstances shall FamilyWall be liable for any special, indirect, incidental, or consequential damages, including lost profits, revenues, savings, or data.

Family Wall Terms and Conditions of Sale

Article 1: General principles

FAMILY & CO, a simplified joint stock company with capital of 933.033 euros, registered in the Paris Trade and Companies Register under number 533 545 307, with registered office at 8 rue Bayen -75017 (hereinafter referred to as "Family & Co") publishes a "family assistant" solution (hereinafter referred to as the "Service") accessible via the following URL address "www.familywall.com" (hereinafter referred to as the "Website") or the "Family & Co" mobile application (hereinafter referred to as the "Application")

The User may use the Service either free of charge with limited access to the Service's functionalities, or by taking out a paid subscription to the Service allowing access to all of the Service's functionalities (hereinafter referred to as the "Subscription").

The purpose of the present General Terms and Conditions is to set out the conditions of subscription and performance of the Subscription. The User declares that the present Terms and Conditions have been communicated and/or made available to him by FAMILY & CO and that he has read them before concluding the Subscription to the Service.

All other conditions, provided they are not in contradiction with the present, will only be valid if they have been accepted by FAMILY & CO, in a prior and express manner.

Consequently, the User's acceptance of the Subscription implies full and unreserved acceptance of these Terms and Conditions.

FAMILY & CO reserves the right to adapt, modify or update the present Terms and Conditions at any time. In the event of adaptation, modification or updating, the General Terms and Conditions in force on the day the Subscription is taken out by the User shall apply.

Article 2: Legal age and capacity

The User declares that he/she is legally capable of subscribing to the Subscription and entering into the Contract, the General Terms and Conditions of which are presented below, and in particular that he/she is of legal age.

Article 3: Conclusion of the Subscription

To conclude the Subscription, the User must hold a user account with FAMILY & CO.

The User can create an account by clicking on the "Create my account" tab on the Site or Application at the latest when the Subscription is taken out.

The User concludes the Subscription by logging into his user account on the Application or the Site, and following the procedure indicated on the latter.

In particular, the User must select the Subscription formula of his choice.

Once all the requested information has been entered, the User can check the Subscription he is about to take out and its total price on a summary screen. If necessary, they can modify their choice.

Once verified, the User validates and concludes the Subscription by clicking on the " Accept " button and following the procedure provided for this purpose on the Site or Application.

This action is assimilated to the handwritten signature referred to in articles 1174, 1359 et seq. of the French Civil Code and to the conclusion of a commitment in electronic form within the meaning of articles 1128 et seq. of the French Civil Code. As from this action:

• the User confirms that he/she has taken out a Subscription and declares that he/she accepts the Subscription and the present Terms and Conditions in full and without reservation, and ;
• the conclusion is considered definitive on the part of the User and cannot be called into question by the latter except in the cases exhaustively provided for in the present General Terms and Conditions.

Once the Subscription has been completed, FAMILY & CO will automatically send the User an e-mail acknowledging receipt of the Subscription as soon as possible. This acknowledgement of receipt confirms that the User has completed the Subscription.

Article 4: Subscription duration

Subscription is for selected period of the plan choose. It is automatically renewed at the end of the period unless the user cancels it.

The User may terminate it at any time in accordance with the procedure indicated on the Site and Application.

Article 5: Content and execution of the Service Subscription

The content of the Subscription, in particular its duration, is defined on the Site or Application at the time of its conclusion by the User.

The User may use the Service in accordance with the terms of the Subscription subscribed to, and the General Terms and Conditions of Use of the Service reproduced on the Site and the Application.

FAMILY & CO undertakes to exercise all due care and diligence in providing the Service. FAMILY & CO shall only be responsible for the obligations expressly defined in these General Terms and Conditions and in the General Terms and Conditions of Use of the Service.

In accordance with FAMILY & CO's General Terms and Conditions of Use, the Service offered on the Site and the Application is provided subject to their availability. FAMILY & CO cannot guarantee that the Site and/or the Application, and therefore the Service, will be uninterrupted, timely, secure or free of errors or viruses.

With regard to the Internet, networks may have unequal transmission capacities and their own usage policies. No one can guarantee that the Internet as a whole will function properly.

Furthermore, the technical performance of the Internet network and response times for consulting, querying or transferring data are variable and random.

The operation of the Website and/or the Application, and therefore of the Service, may be interrupted to allow maintenance work to be carried out on the Website and/or the Application, servers, etc...

This work will be carried out at the times chosen by FAMILY & CO, without prior notice to the User.

In addition, FAMILY & CO may unexpectedly shut down the server for exceptional technical reasons, such as: change of computers, system extension, in-depth modification of the server for exceptional technical reasons or major changes to the Site and/or Application.

The content, presentation and operation of the Site and/or the Application may be modified at any time, in particular to ensure their proper operation.

Article 6: Subscription price

The price of the Subscription is freely set by FAMILY & CO, in compliance with applicable laws and regulations, and is not negotiable by the User.

The price of the Subscription by the User is that indicated at the time of its conclusion on the Site or Application.

It is indicated in Euros, inclusive of all taxes. In this case, it takes into account the VAT applicable on the day the Subscription is taken out. Any change in the applicable rate may be reflected in the Subscription price.

FAMILY & CO reserves the right to modify the price of the Subscription at any time, with prior notice to the User indicated on the Site or Application. Any Subscription price change will take effect on the date set by FAMILY & CO. The User may refuse to agree to the price change by cancelling the Subscription, in particular prior to the entry into force of the said change. Failing this, continued use of the Application after the tariff change has come into effect shall constitute express consent to the latter.

In any case, it is specified that the User's connection costs to the Site and/or Application remain the exclusive responsibility of the User, and are in addition to the price of the Subscription. The User is advised to contact his/her Internet service provider for any questions in this regard.

Article 7: Subscription payment

The User pays the Subscription price in accordance with the terms and conditions indicated on the Site or Application when the Subscription is taken out.

Subscription payments are due either monthly or annually.

In all cases, the first Subscription instalment must be paid by the User when the Subscription is taken out on the Site or Application. Otherwise, the Subscription cannot be taken out. The User must consult the general terms and conditions applicable to payment solutions available on the Site or the Application and provided by third parties.

FAMILY & CO reserves the right to suspend and/or terminate the Subscription in the event of non-payment of the Subscription by the User, after sending a written demand for payment that has remained without effect thirty (30) days after it was sent. FAMILY & CO also reserves the right to refuse any Subscription request from a User who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.

In the event of fraudulent use of bank details, the User is invited to notify support@familyandco.com as soon as he becomes aware of such use.

Article 8: Right of withdrawal

In accordance with the provisions of articles L.221-18 of the French Consumer Code, the User has a legal withdrawal period of fourteen (14) days from the conclusion of the Subscription.

The User may exercise his right of withdrawal before the expiry of the deadline, either by filling in the withdrawal form available on the Site or the Application, or by sending FAMILY & CO an unambiguous statement expressing his wish to withdraw to the following address: support@familyandco.com.

If the User exercises his/her right of withdrawal, FAMILY & CO shall reimburse him/her for all sums paid within fourteen (14) days at the latest from the date on which he/she informed FAMILY & CO of his/her decision to withdraw, subject to the provisions below.

As the Subscription begins as soon as it is concluded on the Site or Application, the User may use the latter, and therefore the Service, immediately without waiting for the end of the withdrawal period, in accordance with article L.221-25 of the French Consumer Code

If the User logs on to his/her user account and uses the Subscription and the Service before the end of the withdrawal period, this first connection constitutes an express request by the User for immediate access to the Subscription and the Service. This immediate access does not deprive the User of his right of withdrawal, which remains valid until the expiry of the User's fourteen (14) day period. However, if User uses the Subscription before the end of this period and then exercises his right of withdrawal, the User will be required to pay FAMILY & CO an amount corresponding to the part of the Subscription performed up to the communication of his decision to withdraw. This amount will be proportionate to the total price of the Subscription concluded by the User.

If the User exercises his right of withdrawal, FAMILY & CO will reimburse the User using the same means of payment as the one used by the User when concluding the Subscription, unless FAMILY & CO expressly agrees to use another means of payment and insofar as this does not incur any costs for the User.

If the User exercises his right of withdrawal, the Subscription is automatically cancelled.

Article 9: Free Test Period

After initial registration for a paid subscription, you may be granted an initial free trial period ("Free Trial Period"). Certain features may not be available during the Free Trial Period, at the sole discretion of Family & Co. You may cancel your account at any time during the Free Trial Period to avoid additional charges. You are limited to one trial per account. If you do not cancel your account during the Free Trial Period, then at the end of the Free Trial Period, you will automatically be billed for the price of the subscription type you selected upon registration and will continue to be billed unless and until you cancel your subscription. You can cancel a subscription at any time by going to the Premium section in the FamilyWall application settings or on the Web and selecting "Unsubscribe".

Please note that if you have purchased a subscription via the Apple App Store or Google Play Store, you must also ensure that you cancel any recurring payments within these application stores.

Article 10: Liability

In general, the User may only hold FAMILY & CO liable by proving misconduct on its part.

In any case, FAMILY & CO cannot be held responsible and no compensation will be due in the following cases:

• interruption of access to the Service and therefore to the Subscription, in particular in the event of maintenance or upgrades to the Site and/or the Application, or of technical or Internet network malfunctions;
• damage or viruses that may affect the User's computer equipment, mobile terminals or any other material when accessing the Site, the Application or the Service.

The User acknowledges and expressly agrees to be personally responsible for any consequences, claims, remedies or actions relating to his use of the Service, including in respect of any contributions, information or content that he may publish on the Site and/or the Application, in particular concerning his account on the latter, or those to which he may have access on the Site.

Article 11: Legal warranty of conformity

The consumer is entitled to invoke the legal warranty of conformity in the event of the appearance of a lack of conformity during a period equal to the effective duration of the Subscription from the time of supply of the digital content or service. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal warranty of conformity includes the obligation to provide all updates necessary to maintain the conformity of the digital content or service during the Subscription period.

The legal guarantee of conformity entitles the consumer to have the digital content or service brought into conformity without undue delay following his request, at no cost and with no major inconvenience to him.

The consumer may obtain a price reduction by retaining the digital content or digital service, or he may terminate the contract with a full refund in exchange for relinquishing the digital content or digital service, if :

1. The professional refuses to bring the digital content or service into conformity;

2. The compliance of the digital content or service is unjustifiably delayed;

3. The digital content or service may not be brought into conformity at no cost to the consumer;

4. Bringing the digital content or service into conformity causes major inconvenience to the consumer;

5. The non-compliance of the digital content or service persists despite the professional's unsuccessful attempt to bring it into compliance.

The consumer is also entitled to a price reduction or rescission of the contract where the lack of conformity is so serious as to justify immediate price reduction or rescission of the contract. In such cases, the consumer is not obliged to ask for the digital content or service to be brought into conformity beforehand.

In cases where the lack of conformity is minor, the consumer has the right to cancel the contract only if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or service for the purpose of bringing it back into conformity suspends the remaining warranty period until the digital content or service is supplied again in conformity.

These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

Any professional who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 242-18-1 of the French Consumer Code).

The consumer also benefits from the legal warranty for hidden defects in application of articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or service is retained, or to a full refund in exchange for renouncing the digital content or service.

Article 12: Personal data

When creating a user account on the Site or the Application, when taking out a Subscription, and more generally, when using the Services, the User is required to provide FAMILY & CO with personal information, which FAMILY & CO processes on its own behalf.

The manner in which FAMILY & CO treats the personal data collected from the User is specified in the privacy policy reproduced on the Site and the Application.

Article 13: Evidence agreement

The actions carried out by the User on the Site or the Application at the time of the conclusion of the Subscription, in particular by which he accepts the present General Terms and Conditions or proceeds to the conclusion of the Subscription, are assimilated to the handwritten signature referred to in article 1367 of the Civil Code and to the conclusion of a contract in electronic form within the meaning of articles 1127-2 et seq. of the Civil Code.

In accordance with article 1368 of the French Civil Code, the User accepts that the time-stamping elements implemented, the Site or Application procedures by which he/she expresses his/her consent (e.g. by ticking the corresponding boxes), and in general, all elements created and/or exchanged on the Site and/or Application (e.g. proof of connections, computer recordings and other identification elements), are admissible before the Courts and constitute proof of the data, elements and signatures, which they materialize, contain and/or are used as evidence of the User's identity: proof of connections, computer recordings and other identification elements), are admissible before the Courts and constitute proof of the data, elements and signatures that they materialize, contain and/or express.

Article 14: Completeness

In the event of the disappearance of one of the clauses of the present Terms and Conditions, notably following the application of a law or regulation or following a final decision by a competent court, the other stipulations of the present Terms and Conditions will retain all their force and scope.

Article 15: Non-waiver

The fact of not exercising, at any time, a prerogative recognized by the present General Terms and Conditions, or of not requiring the execution of any stipulation of the agreement resulting from the said terms and conditions, may in no case be interpreted, either as a modification of the contract, or as an express or tacit waiver of the right to exercise the said prerogative in the future, or of the right to require the scrupulous execution of the commitments entered into herein.

Article 16: Applicable law - Disputes

These Terms and Conditions and the Subscription are governed by French law.

In accordance with articles L. 611-1 et seq. of the French Consumer Code, the User has the option of directly resorting to a conventional mediation procedure for any dispute that may arise with FAMILY & CO.

To this end, the User may have recourse to the service of the following mediator, notably the CMAP, which the user may contact here: https://www.cmap.fr/.

To use this mediation procedure, the User must first send his complaint to FAMILY & CO by registered letter with acknowledgement of receipt.

In the absence of a satisfactory response within one month, the User may refer the matter to the above-mentioned mediator in accordance with the procedures laid down by the latter.

This mediation is free of charge for the User, with the exception of any legal or expert fees, which will remain at the User's expense.

In accordance with article L. 611-2 of the French Consumer Code, the dispute cannot be examined by the mediator when :

• the User does not justify having tried, beforehand, to resolve his/her dispute directly with FAMILY & CO by means of a written complaint in accordance with the terms and conditions provided for, where applicable, in the contract,
• the request is manifestly unfounded or abusive,
• the dispute has been or is being examined by another mediator or by a court,
• the User has submitted his request to the mediator within a period of more than one year from the date of his written complaint to FAMILY & CO,
• the dispute does not fall within its jurisdiction.

The dispute may also be brought directly or, failing resolution through mediation, before the competent court in application of the rules of jurisdiction in force.

Family Wall Terms and Conditions

The websites https://www.familywall.com and https://www.cozi.com and (collectively along with any other website posting these Terms, as defined below, the “Site”) are operated by Family & Co., Cozi, Inc. and In Tandem Families (“We, “Us,” “Our” or “In Tandem”). The following Terms & Conditions, together with any documents referred to in them, (collectively, these “Terms”) apply to each users’ (“You” or “Your”) use of our website, other services offered at the Site, and our mobile applications (together, the “Software”). In Tandem Families operates the FamilyWall application

Please read these Terms and Our Privacy Policy carefully before registering an account, downloading the mobile application, and / or using any part of the Software. If You do not accept these Terms, You may not download, use or access any portion of the Software.

These Terms are between You and In Tandem only. In Tandem is solely responsible for the Software. Apple, Inc. and Alphabet, Inc. are not a party to these Terms; however, Apple, Inc., Alphabet, Inc. and their subsidiaries are third-party beneficiaries of these Terms as it pertains to the mobile application. As such, once You accept these Terms, Apple, Inc. and Alphabet, Inc. shall have the right to enforce these Terms against You as the Terms pertain to the mobile application.

You are solely responsible for account activity completed by You. Additionally, You are responsible for account activity completed by any individual accessing Your account via Your Authentication Method (each, an “Authorized User”). If You or any Authorized User (jointly, “User” or “Users” do not agree to these Terms or Our Privacy Policy, the User is not authorized to use or access the Software.

We may revise and update these Terms in our sole discretion and without notice. We will publish updated Terms through the Software. You agree that by continuing to use or access the Software, Users will abide by the published Terms.

A. Disclaimer

You use the Software at your own risk.

B. License Grant; Site Access; Information You Provide

Subject to these Terms, We hereby grant, and You hereby accept, a limited, non-exclusive, non-transferable, revocable license to download the mobile application and use the Software. As a condition of Your use of the Software, You warrant that Users will not use the Software for any purpose that is unlawful or prohibited by these Terms. Users may not use the Software in any manner that could damage, disable, overburden, or impair the Software, or interfere with any other party's use and enjoyment of the Software. Users may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Software.

Company Data. All content included as part of the Software, including text, graphics, logos, images, and any licensed software used on the Software, including any improvements or derivatives of such content, is Our property (“Company Data”) In Tandem retains all ownership and intellectual property rights, in and to the Company Data. In Tandem does not grant Customer intellectual property rights in Company Data, except as expressly authorized under the Terms.

You agree that Users will not copy, modify, alter, revise, paraphrase, display, store, timeshare, sublicense, publish, transmit, sell, rent, lease or otherwise transfer or distribute any Company Data, in whole or in part, or create derivative works thereof, except as specifically authorized herein. You further agree that Users will not modify or delete Company Data, including any warnings, notices, liability limitations or other provisions contained on the Software. You agree that Users do not acquire any ownership rights in any Company Data. We do not grant any licenses, express or implied, to Our intellectual property or Our licensor’s intellectual property, except as expressly authorized by these Terms.

Customer Data. All data, information or material provided to In Tandem a) by Users or b) on Your behalf, shall remain Your property (“Customer Data”). Customer Data includes a) information provided by an Authorized User and User Content (as defined below). You retain and own all right, title and interest, including without limitation, all related intellectual property rights, in and to Customer Data. You do not grant to In Tandem intellectual property rights in Customer Data, except as expressly authorized under these Terms.

Customer Data must be lawful, current, accurate, and complete. If We discover a material error or omission in the Customer Data, We may, at Our option, suspend or terminate Your access to the Software. You represent and warrant that You have all rights necessary to receive, use, transmit, and disclose Customer Data to In Tandem.

If In Tandem determines, in good faith, that a) You do not have the right(s) necessary to receive, use, transmit or disclose the Customer Data or b) the disclosure of the Customer Data violates a law or regulation, In Tandem may, in its sole discretion, a) suspend or terminate your access to the Software and b) remove the Customer Data.

Restricted and Prohibited Content. Users agree to not upload, submit, disclose or otherwise provide to the Software or In Tandem any protected health information (PHI) or electronic protected health information (ePHI) regulated by federal and local regulations (i.e. Health Insurance Portability and Accountability Act (HIPAA); Washington My Health My Data Act; General Data Protection Regulation (GDPR)). When PHI or ePHI is uploaded, submitted, disclosed or otherwise provided to the Software or In Tandem, a) You shall bear all risk associated with such disclosure and any usage of the PHI and ePHI and b) In Tandem will have no liability to any User or any third-party relating to such PHI or ePHI.

C. Registration and Termination

You may register for an account through the Software (“Subscription”) at no cost. As part of the registration process, You have the option to select a subscription plan (“Plan”). Some Plans are offered at no cost, while others require payment. You may also upgrade Your Plan (“Plan Upgrade”). If You select a Plan that requires payment or upgrade to a Plan that requires payment, You authorize In Tandem or its service provider to charge the applicable fees to Your selected payment method.

Any free trial or other promotion must be used within the specified time of the free trial or promotion, or if not specified, within six (6) months from the start of the free trial or promotion. At Our discretion, We may allow You to continue access to the Software following the end of the free trial or other promotion, provided that We may change the terms (including whether or not such Software displays advertising) and/or fees associated with such access, and at such time, You will be required to accept such fees or terms or the account will be reverted to a standard account. You may be required to cancel your Subscription before the end of the free trial period or promotional period in order to avoid (i) being charged the then-current Subscription rate and (ii) being subject to any new terms.

Your Subscription will automatically renew for successive renewal periods of the same duration as the term originally selected by You. If the Subscription was purchased through a payment partner You may cancel the auto-renewal of a Subscription through the payment partner that processed your purchase, the Software’s account settings, or by contacting Customer Service at support@familyandco.com. If You purchased a Subscription through the Apple App Store, You may cancel the auto-renewal by selecting Manage App Subscriptions in Your Apple Account settings and selecting the Subscription You want to modify, or otherwise in accordance with the current functionality of that platform. You may cancel the auto-renewal for a Subscription purchased via Google Play by going to Subscriptions in Google Play, finding the FamilyWall subscription, and tapping cancel, or otherwise in accordance with the current functionality of that platform.

To request a refund, follow the steps below based on Your purchase method.

If purchased via Google Play Store: In Tandem is not able to process refunds for Subscriptions purchased through Google. Refund requests must be submitted directly through Google in accordance with its refund policies. In Tandem has authorized Google to provide refunds in accordance with the Google Play refund policies as located here or here.

When purchased via Apple App Store: In Tandem is not able to process refunds for Subscriptions purchased through Apple. Refund requests must be submitted directly through Apple in accordance with its refund policies. In Tandem has authorized Apple to provide refunds in accordance with the Apple’s refund policies as located here.

For all other web purchases, contact the payment partner at https://secure.2co.com/myaccount/.

D. Termination

These Terms shall remain in force until Your account is terminated by either party. Upon termination, all User accesses to the Software will cease.

Upon a User’s breach of these Terms, We may immediately suspend a User’s right to access and use the Software. We may terminate these Terms and/or a User’s right to use the Software at any time, with or without cause. We reserve the right, at any time, to a) discontinue the Software or b) make changes to the Software.

E. Account Deletion

Deleting your account may not result in deletion of all of your Customer Data. You have the right to delete your Customer Data in accordance with the Privacy Policy.

F. User Content

Users and other third parties may have the ability to post data, text, code, help, opinions, advice, statements, reviews, comments, photographs, and other materials and information that will be accessible by visitors to and members of the Site (“Public Content”). You agree not to use the Software to upload, post, send email to, or otherwise transmit any Public Content that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses, and URLs).

Users may also have the ability to post data, text, code, help, opinions, advice, statements, reviews, comments, photographs, and other materials and information that will be accessible only to You and other family members specifically designated by you (“Private Content”); (Public Content and Private Content collectively, “User Content”).

Users may not post User Content that:

• Violates any copyright, trademark rights, patent rights, rights in know-how, privacy or publicity rights, trade secret rights, confidentiality rights, contract rights, or other rights of any individual or legal entity;
• The User knows (or reasonably should know) is false, deceptive, or misleading;
• Links to materials or other content, directly or indirectly, to which the User does not have a right to link or that violates these restrictions; or
• Violates any applicable local, state, national, or international law.

By posting User Content, You represent and warrant that posting the User Content does not violate these Terms or applicable laws. In Tandem is not responsible for User Content and does not guarantee its accuracy or quality. We may, at our discretion, review, edit, or remove User Content.

G. Security and Updates

A password or another form of authentication (“Authentication Method”) is required to access and use the Software. You are solely responsible for (1) maintaining the strict confidentiality of assigned Authentication Methods, (2) instructing any individual to whom the assigned Authentication Method is shared (“Authorized User”) to not allow another person to use the Authentication Method to access the Software without express permission, (3) any charges, damages, or losses that may be incurred or suffered as a result of a User’s failure to maintain the strict confidentiality of an Authentication Method, and (4) promptly informing In Tandem in writing of any need to deactivate an Authentication Method due to security concerns. We are not liable for any harm related to authorization, disclosure or theft of an Authentication Method, including damages from unauthorized use prior to In Tandem’s receipt of notice of any security breach. You agree a) to immediately notify Us of any unauthorized use of your Authentication Method and b) You will be liable for activity conducted on the Software through each User’s Authentication Method.

In Tandem may from time to time, in its sole discretion, develop and provide System updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify or delete, in their entirety, certain features and functionality. You agree that In Tandem has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. For mobile applications and based on mobile device settings, the mobile application will automatically download and install all available Updates or mobile application users may receive notice or will be prompted to download and install available Updates. Should a User fail to promptly download and install an Update, portions of the system, including the mobile application, may not properly operate. You further agree that all Updates will be deemed part of the System and mobile application and will be subject to these Terms.

H. Feedback

Users agree to reasonably cooperate with Us in providing any comments and other feedback with respect to use of the Software or any component thereof. By submitting information to Us, Users grant to Us and Our affiliates a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such information, subject to applicable laws and regulations, these Terms, and our Privacy Policy.

I. Consumer Privacy and Protection

The parties acknowledge and agree that for purposes of various state consumer privacy and protection laws, such as the California Consumer Privacy Act (CCPA), as amended by the CPRA; the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Delaware Personal Data Privacy Act (DPDPA); the Florida Digital Bill of Rights (FDBR); the Indiana Consumer Data Protection Act (ICDPA); the Iowa Consumer Data Protection Act (ICDPA); the Kentucky Consumer Data Protection Act (KCDPA); the Maryland Online Data Privacy Act (MODPA); the Minnesota Consumer Data Privacy Act (MCDPA); the Montana Consumer Data Privacy Act (MTCDPA); the Nebraska Data Privacy Act (NDPA); the New Jersey Data Protection Act (NJDPA); the Oregon Consumer Privacy Act (OCPA); the Rhode Island Data; the Transparency and Privacy Protection Act; the Tennessee Information Protection Act (TIPA); the Texas Data Privacy and Security Act (TDPSA); the Utah Consumer Privacy Act (UCPA); and the Virginia Consumer Data Protection Act (VCDPA) (“Consumer Privacy and Protection Laws”), In Tandem receives Confidential Personal Information (as defined by applicable Consumer Privacy and Protection Laws) (“CPI”) from Users in connection with providing the Services. In Tandem certifies that it understands the rules, restrictions, requirements, and definitions of Consumer Privacy and Protection Laws. Except as expressly disclosed in In Tandem’s Privacy Notice and permitted by applicable law, In Tandem shall not sell or share CPI or otherwise transfer CPI in a manner that constitutes a “sale,” “sharing,” or similar regulated disclosure under applicable Consumer Privacy and Protection Laws.

Notwithstanding the foregoing, Users may be presented with advertisements. In connection with such advertisements, In Tandem may collect, use, or disclose CPI to advertising, analytics, and measurement providers as described in its Privacy Notice. To the extent any such activity constitutes a sale or sharing of CPI, targeted advertising, or cross-context behavioral advertising under applicable law, In Tandem shall provide all notices, consent mechanisms, and rights to opt out required by applicable law and shall honor applicable legally recognized opt-out preference signals. Where required by law, In Tandem shall not condition access to the Services on a User’s consent to such activity .

Except for the advertising-related activities expressly described above, In Tandem shall retain, use, or disclose CPI only: (a) as reasonably necessary to provide, maintain, secure, support, and improve the Services; (b) as described in these Terms and In Tandem’s Privacy Notice; (c) as required or permitted by applicable law; or (d) with the User’s consent. In Tandem further agrees to implement commercially reasonable security measures to protect CPI and agrees to maintain the confidentiality of and safekeep and protect CPI in accordance with all applicable laws, regulations, rules and guidelines, including but not limited to, privacy protections under Consumer Privacy and Protection Laws.

J. Confidential Personal Information

The Software enables Users to transmit, store, and receive CPI regarding You, Your family members or other persons. You represent and warrant that Users will comply with applicable Consumer Privacy and Protection Laws and intellectual property laws that directly or indirectly govern the gathering, use, transmission, processing, receipt, reporting, disclosure, maintenance, and storage of CPI. You further represent and warrant that You will use Your best efforts to cause Users to comply with such laws. You are, at all times, solely responsible for obtaining and maintaining all consents necessary to allow In Tandem to retrieve, process, transmit, view, disclose, and store CPI in connection with the Software. You agree that We, our licensors, and all other persons or entities involved in the operation of the Software, have the right to monitor, retrieve, store and use CPI in connection with the operation of the Software, and that We are acting on Your behalf in transmitting the CPI. We agree to use commercially reasonable efforts to a) maintain the confidentiality of CPI and b) prevent the unauthorized disclosure of CPI.

K. Compelled Disclosure

When In Tandem determines, in good faith, that a disclosure of Your information is required under applicable law or legal process (including without limitation, by deposition, interrogatory, request for documents, court order, subpoena, civil investigative demand, or similar process), In Tandem may provide You written notice of such disclosure. If You fail to obtain a protective order or other appropriate remedy to prevent disclosure of the requested information, We will disclose Your information as legally compelled. The disclosed information shall maintain its confidentiality protection for all purposes other than the legally compelled disclosure. Notwithstanding the foregoing, such notification requirement is waived when such notice is prohibited.

L. Warranty Disclaimers

To the maximum extent permitted by applicable law, the Software is provided to You on an “AS IS, WITH ALL FAULTS” basis, and each User’s use is at the User’s own risk. We make no warranties or representations of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and any warranties arising by course of dealing, customer or trade. We make no representation or warranty that the Software nor any In Tandem Data is accurate, complete, appropriate, reliable or timely. We also make no representations or warranties that a User’s access to and use of the Software: 1) will be uninterrupted or error-free, 2) is free of viruses, unauthorized codes or other harmful components, or c) is secure. Users are responsible for taking all precautions User believes are necessary to protect against any claim, damage, loss or hazard that may arise by virtue of a User’s use of the Software. This warranty disclaimer constitutes an essential part of the Terms.

M. Limitation of Liability

To the maximum extent permitted by law, no party shall be responsible or liable for any direct, compensatory, indirect, incidental, consequential (including lost profits and lost business opportunities), special, exemplary, or punitive damages resulting from or related to a) use of the Software or any services offered thereon, b) reliance on the Customer Data or In Tandem Data, or c) errors, inaccuracies, omissions, defects, untimeliness, security breaches or any other failure to perform by In Tandem or other content providers. The foregoing exclusion shall apply regardless of whether a party has been advised of the possibility of such damages.

If either party should have any liability for any loss, harm or damage, such liability shall not exceed the lesser of $1,000 or the total amount of Subscription Fees You paid to Us during the twelve (12) months immediately preceding the day the act or omission occurred which gave rise to such claim. The foregoing Limitation of Liability is an agreed upon allocation of risk between You and In Tandem which considers the fees We charge You to use the Software, if any.

N. Indemnity

You agree to defend, indemnify and hold In Tandem harmless from any claims, losses, expenses, costs or damages (including reasonable attorneys’ fees, expert fees, and other costs of litigation) arising from, incurred as a result of, or in any manner related to (1) a User’s breach of these Terms, (2) use of the Software and any services offered thereon by any User, (3) the unauthorized or unlawful use of the Software by any User, and (4) any claim that the Customer Data violates the intellectual property rights of a third-party. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will fully cooperate with Us in asserting any available defenses. In the event of any third-party claim that the Software infringes upon that third-party’s intellectual property rights, In Tandem will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

O. Assignment, Waiver and Governing Law

We may assign these Terms, in whole or in part, in Our sole discretion. You may not assign Your rights under these Terms without our prior written permission. Any attempt by You to assign Your rights under these Terms without our permission shall be void. The waiver by Us of a breach of any provision of these Terms shall not operate or be construed as a waiver of any other or subsequent breach. If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of these Terms shall remain in full force and effect.

These terms are governed by French law. To the extent provided under applicable law, any claim or dispute related to the Software or under these Terms, the Privacy Policy, and any legal notices on this Software, must be instituted within one (1) year after the claim arose (if multiple claims, from the date the first claim arose) or be forever waived and barred. You may also have the right to submit a complaint through the EU’s Online Dispute Resolution platform but this shall not prevent either of us from commencing or continuing court proceedings in relation to any matter.

P. Artificial Intelligence (AI)

We may provide solutions that include the use of artificial intelligence (“AI”). We do not allow any partners or third-parties to use Your data for training their own models. We may use log data or analytics data to update, modify, or otherwise improve our Software.

You acknowledge that AI is a rapidly evolving field. Although In Tandem is always working to improve its services, due to the probabilistic nature of machine learning, the output from AI services may not always be accurate, complete, or available. Users should not rely on such output from our services as a sole source of truth or factual information. It is each User’s responsibility to evaluate the output of the AI services for accuracy and appropriateness for the requested use case, including using human review as appropriate, before using, modifying, or otherwise releasing such output from the services.

In addition, You agree that Users will not use any AI functions to power, or make any decisions related to, any products or services that may involve personal injury or illegality.

Q. Mobile Application

In the event that In Tandem makes a mobile application (“App”) available to Users, In Tandem grants to Users a limited, personal, revocable, non-exclusive, nontransferable and non-sublicensable license to install and use the App during the Subscription. Users have no other rights in or to the App. The App is licensed, not sold. The Terms apply to any updated, upgraded and new versions of the App. Use of the App constitutes use of the In Tandem Software. In Tandem may require Users to agree to additional terms and conditions governing use of the App, and You agree that a User will not be permitted to use the App unless the User agrees to such terms and conditions. You agree that from time to time, and without notice, In Tandem may amend, modify, update or upgrade the App or create new versions of the App. You agree that In Tandem may automatically update the version of the software. You agree that In Tandem has no obligation to provide support, maintenance or updates for or to the App. To the extent the App contains any third-party software, each User’s rights and obligations with respect to such third-party software will be subject to and governed by the third-party’s terms and conditions. In Tandem does not make a representation or warranty that the App will operate on any particular device or operating Software. The App is commercial computer software, and to the extent any U.S. government agency uses the App, the U.S. government is only granted the limited rights granted to all other In Tandem Users.

R. Children’s Online Privacy Protection Act (COPPA)

In Tandem is committed to protecting the rights of children and specifically those privacy rights established by the U.S. Federal Trade Commission (as defined in the Children’s Online Privacy Protection Act (“COPPA”)). This statement describes our practices for collecting, using, and disclosing personal information from and about children under the age of 13.

Notice To Children. Any User that is under age 13 must have a parent or legal guardian a) register their account, b) provide consent for the individual’s access and usage of the Software and c) provide the individual’s contact information.

Parent / Guardian Consent. In Tandem collects information from parents and legal guardians who choose to register their child for the Software. In Tandem requires parental/legal guardian consent to certify that In Tandem has permission to collect and process the child’s personally identifiable and non-personal information. In Tandem will not collect data from children under the age of 13 without the express consent of the child’s parent or legal guardian.

Information We Collect. To support the Software, In Tandem collects two types of information about children: personally identifiable information and non-personally identifiable information.

How We Use The Information. We use the information about Your child to register Your child for usage of the Software. Non-personally identifiable information that We collect might be used for research and marketing purposes. In Tandem does not share or distribute any personally identifiable information about children. In Tandem may disclose personal information we collect in accordance with these Terms and our Privacy Policy.

S. Twilio End User Privacy Policy

Please note that while We strive to protect Your privacy and security, the use of external services and third-party providers introduces unique considerations. When Users utilize features, Users may be directed to services provided by Twilio, which is an independent third-party. We encourage Users to review Twilio's Privacy Policy and any applicable service terms to fully understand Twilio’s practices and how Twilio handles Your data.

T. Text Messages & Alerts

InTandem text alerts are text messages that Users can opt into to receive alerts for in-account activity. Text messages are subject to the following additional terms :

• Message and data rates may apply.
• Message frequency varies based on account activity, averaging 3-4 messages per week.
• Text “STOP” to end further messages or “HELP” for assistance.
• Contact Customer Support at support@familyandco.com.

U. Third- Party Enabled Services

You may have the option to integrate the Software with third-party services, tools, systems and platforms (“Third-Party Enabled Service”). In all instances, a) Your use or reliance upon any Third-Party Enabled Service is voluntary, b) the third-party will have access to Customer Data in your account, c) the third-party shall be the party responsible for providing the Third-Party Enabled Service, and d) You will look solely to the third-party for any loss, claims or damages arising from or related to the provision of such Third-Party Enabled Services.

In Tandem does not make any promise, endorsement, representation or warranty related to any Third-Party Enabled Service. In Tandem reserves the right to stop making any Third-Party Enabled Service available at any time and without notice.

V. Entire Agreement

These Terms contain the entire agreement between You and Us relating to the subject matter hereof, and supersedes any other oral or written communications relating thereto. You agree that You have not relied on any other verbal or written statements, actions or representations by Us, our employees, or agents in consenting to these Terms. These Terms may not be amended or supplemented by any document relating to the subject matter hereof, or any statements of any kind.

Contact Information

Contact Us with any questions or inquiries about this Agreement.

• Email: support@familyandco.com
• Online: https://support.familywall.com/en/support/home
• Mail: 8 rue Bayen, 75017 Paris, France